Privacy Policy
Ogden Mold Removal Solutions (“we,” “us,” or “our”) operates this website. This Privacy Policy describes how we handle information collected through telephone dispatch calls, customer consultations, and website navigation.
1. Direct Phone Contact & Information Collection
Because emergency disaster response requires immediate human coordination, our primary contact method is direct telephone dispatch. When you call our emergency telephone number, call metadata (such as general geographic calling area, call duration, and referring website page) may be recorded to evaluate emergency response efficiency and ensure quality service delivery.
Our web servers and standard analytics platforms (such as Google Analytics) may also log non-personally identifiable diagnostic data, including browser type, device information, visited pages, and session timestamps.
2. Use of Collected Information
Information collected during telephone emergency calls or website visits is utilized strictly to:
- Dispatch emergency restoration technicians, extraction pumps, and drying equipment to your address.
- Document structural moisture readings, pre-loss conditions, and photographic evidence for your insurance claim.
- Prepare standardized Xactimate line-item estimates for property loss settlement.
- Coordinate ongoing structural drying schedules and post-remediation verification clearance.
- Improve website reliability, user navigation, and server performance.
3. Information Sharing & Third Parties
We do not sell, rent, lease, or trade customer contact details, home addresses, or phone numbers to third-party marketing companies. Information is shared solely with internal restoration technicians, insurance claims adjusters handling your claim upon your authorization, and necessary telecommunication service providers required to fulfill our restoration operations.
4. Cookies & Web Analytics
This website may use cookies and similar web analytics technologies to track user traffic patterns and optimize page load speeds. You can configure your web browser to reject cookies at any time without restricting your access to essential website content.
5. Contact & Questions
For questions regarding this Privacy Policy or our data protection practices, please contact our dispatch office at (866) 688-0301 or by mail at 189 25th St, Ogden, UT 84401.